SHIPPING 

IS SHIPPING FREE?

Shipping is free WORLDWIDE on all items.

WHICH COUNTRIES DO YOU SHIP TO?

We ship to:

  • United States,
  • Canada,
  • United Kingdom,
  • Australia,
  • Austria,
  • Belgium,
  • Denmark,
  • Finland,
  • France,
  • Germany,
  • Greece,
  • Hungary,
  • India
  • Ireland,
  • Israel,
  • Italy,
  • Japan,
  • Korea,
  • Luxembourg,
  • Malaysia,
  • Mexico,
  • Netherlands,
  • New Zealand, 
  • Norway,
  • Poland, 
  • Portugal,
  • Russia,
  • Saudi Arabia,
  • Singapore,
  • Spain,
  • Sweden,
  • Switzerland, 
  • Thailand,
  • Turkey,
  • Ukraine.

 WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. 
However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

WILL I BE CHARGED FOR CUSTOMS AND TAXES?

The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives in its final destination, which is determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of the charges, please contact your local customs office.

WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?

If you have a multi-item order, each item may be shipped from a different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a backorder, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!

WHEN WILL I RECEIVE MY ORDER?

Orders are shipped out directly from any of our many domestic & international warehouses and they will do everything they can to get you your order as fast as they can! Due to the popularity of our offers, please allow an estimated one to four weeks for your order to arrive in the USA (varies from product to product). Other countries can take an estimated one to five weeks (varies from product to product) due to distance traveling and customs. Please note, that due to the extreme popularity of our offers, these are only estimates.

 

REFUND AND RETURN

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.

Additional Information:

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer.

To initiate a return or exchange, please complete the following steps:

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to info@pherah.com to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next, contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at pherah@info.com

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@pherah.com.

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping 
To return your product, you should email us first. we provide your mailing address in the following email.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Please note the following exceptions to our return and exchange policy: 
Below are some examples of common exceptions:

Returned items must have tags still on and be returned in original packaging 
Returned items must have no visible signs of wear or use 
Any item not in its original condition, is damaged or missing parts for reasons not due to our error. 
Any item that is returned more than 30 days after delivery.